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FAQ's
Why is it that you ask for my address when I am having my items emailed to me? TOP
Great question! The address/City/State/Zip fields are required due to credit card verification reasons. You can be assured that we will not use your address for any other purpose.
For some reason the product I ordered won't open on my computer...Help! TOP
Check to make sure you have Adobe Reader 6.0 or newer on your computer. Adobe Reader comes already installed on just about every computer.
If you don't have it, or need an updated version - click on this link ---> Adobe Reader (don't worry, it's fast - easy - and FREE)If you are still having trouble you can always contact us and we will help you out :)
What is the best size of envelope to use on your invitations? TOP
All of our invitations fit nicely into size A2 envelopes. You can find them at craft stores or office supply stores.
Do you accept Credit Cards? TOP
Yes. We accept all major credit cards as well as PayPal.
Do I need any special kind of software to purchase your products? TOP
The only thing you will need is Adobe 6.0 or newer. Adobe Reader comes already installed on just about every computer. If you don't have it, or need an updated version - click on this link --- Adobe Reader (don't worry, it's fast - easy - and FREE) How come I never received an email with my download links after I made my purchase? TOP
Some email hosting programs filter out emails from unknown sources to get rid of spam.
You should Whitelist our domain name: PrintItBaby.com
Which tells your email provider that it is okay to receive emails from us.
You do this by logging into your email and clicking on 'Options' or 'Account info' (or similar wording-each provider has different lingo) and adding our email address to your Safe List. This will allow PrintItBaby.com to email you :)
To help alleviate the problem, we have started giving you your links as soon as your order is processed by taking you to a download page - and we also send them in an email. What is the best kind of paper to print on? TOP
For invitations, thank you cards, invitations and favor tags: white 110 pound card stock works best
For games: regular white copy paper is just fine - you can also use white card stock if you prefer
Do you offer refunds if I order and am not satisfied? TOP
We sure do...just contact us within 59 days of your purchase and we will refund your money...no questions asked. Just be sure to include your full name.
After I ordered, the email said the link to my product will expire in 2 days...I thought we had lifetime use? TOP
You do...simply save the PDF file to your computer or a disc after opening it and then it's yours to keep.
But be sure to save it. If you try to click on your purchase link after 2 days, it will no longer work. (But if you forgot to save the file and are really really sad about it, drop us an email with your name and order number and we'll send you a new one- shhh, don't tell)
For security reasons, we have designed the links to expire after approximately 2 days.
If I print out one of the pictures on your website (the sample thumbnails) will that give me an idea of what it will look like when I order the real thing? TOP
No...we have watermarked all of our website thumbnail photos. So if you try to print one out, it will come out blurry and choppy. This has been done for security reasons.
The items you purchase are sent to you in a PDF file and are optimized for high print quality.
My home printer is old and doesn't print that great...any suggestions? TOP
All of our products have been designed to print at the highest quality, but if you are not happy with the results from your home computer -
A great solution is to zip on over to your local print shop (any office supply store or copy/shipping store) and have them print them for you.
All you have to do is save the file to a disc and bring it in to them - or attach it in an email and email to either the store (call and get their email address), or to your own email address (if you can access it remotely.) They can print directly from their computer to their color copy machine.
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